Issue - A company with high-dollar, low-volume revenue transactions was experiencing wide swings in their gross margin results as costs frequently did not match to the period of revenue recognition.
Actions -
Outcome - Management is now able to analyze more informative margins on each of its service offerings and has revised its pricing based on these results. Variance and production input reports provide vital information to control costs and identify issues on a timely basis. A secondary benefit of the change was that the company's balance sheet has improved as a significant amount of production materials that had previously been expensed now reside on the company's balance sheet in inventory.